Frequently Asked Questions
1. Can I return or exchange my dog’s Ta Ib collar?
Each purchase is covered by a 30 day guarantee that allows you to exchange the collar for a different one. While this is possible, please note that any returns for a collar that has already been used will NOT be honored. Moreover, any damages to the collar by your dog will be your responsibility.
2. Who will pay for the return shipping fee of my Ta Ib collar?
The buyer will shoulder the return shipping fee for the return or exchange process.
3. Who made my dog’s Ta Ib collar and where are they from?
The Ta Ib collars are handcrafted by the wonderful women of the Mayan communities from the heart of Mexico. Each collar is made with generations of tradition and we ensure that we’re making a positive impact on the lives of the artisans making them.
4. What specific materials are used for my dog’s Ta Ib collar?
100% Vegan, each collar is made from Nylon threads of different colors and premium quality synthetic leather offering optimum durability.
5. Will it damage the collar if I wash it?
Depending on how much cleaning needs to be done, we recommend spot cleaning or hand washing the Ta Ib collar with a dry or damp cloth. Avoid soaking it in water or taking it with your dog when it’s time for them to take a bath to maintain the vibrant colors.
6. Do you ship Ta Ib collars worldwide?
Yes, we ship to your location anywhere you are on the planet.
7. How much does it cost to ship to my location?
If you are in Canada or the US, any order you make that is over $100 (USD) will be free of the shipping cost. Otherwise, you’ll have the ability to check the specific cost of shipping to your country upon checkout of your order. International import taxes vary from country to country and as much as we want to, we’re unable to provide you with specifics on how your country will handle the package.
8. How long will it take for my dog to receive the collar?
Once the order is placed, we make sure to ship the item on the next business day so you can receive the item as soon as possible. International orders may take a bit longer so it would be best to place an order earlier if it’s for a special occasion.
9. Can I order a personalized Ta Ib collar?
We’d love to maintain the authenticity of the patterns of each Ta Ib collar which is why we’re not accepting any customized orders at this time.
10. How do I make sure the collar will fit my dog’s neck?
Each Ta Ib collar is sized by neck size and not the overall length. To ensure that the collar will have a nice fit around your dog’s neck, pick a size that is in the middle of the size ranges found on each product page. You can also measure based on an existing collar. Just make sure you are measuring from the center of the buckle (not at the end) up to your preferred hole.
Any other questions?
You can contact us here, and we’ll be happy to get back to you as soon as we can!